Legal Information, Privacy Policy & Booking Terms

Legal Notice

Information pursuant to Section 5 of the German Digital Services Act (DDG)

Felsenhof Münstertal
Gerhard Wiesler
Krumlinden 14
79244 Münstertal / Black Forest
Germany

Phone: +49 162 2873000
Email: [email protected]

Responsible for Content

Gerhard Wiesler
Krumlinden 14
79244 Münstertal / Black Forest
Germany

Liability for Content

The contents of this website have been prepared with the greatest possible care. However, we cannot guarantee that all information provided is accurate, complete and up to date at all times.

Information regarding prices, availability, amenities, distances and services may be subject to change. The information, prices, services and conditions stated in the respective booking confirmation shall apply to each booking.

Liability for External Links

This website may contain links to external third-party websites. We have no influence over the content of such websites. The respective provider or operator is solely responsible for the content of linked websites.

Copyright

The texts, photographs and other content published on this website are subject to copyright protection where applicable. Reproduction, modification or any other use beyond the limits permitted by law requires the prior consent of the respective copyright holder.

Privacy Policy

1. Data Controller

The controller responsible for the processing of personal data on this website is:

Felsenhof Münstertal
Gerhard Wiesler
Krumlinden 14
79244 Münstertal / Black Forest
Germany

Phone: +49 162 2873000
Email: [email protected]

2. General Information on Data Processing

We take the protection of your personal data seriously. Personal data is processed only to the extent necessary to operate our website, process your enquiry, manage and fulfil a booking, comply with legal obligations or where you have consented to further processing.

Personal data may include, in particular, your name, address, telephone number, email address, IP address as well as enquiry, booking and accommodation details.

3. Hosting and Booking Platform Lodgify

This website has been created and is operated using the Lodgify platform.

Lodgify provides technical services including website creation and hosting as well as the management of enquiries, reservations and, where activated, payments.

When you use our website, personal data may be processed by Lodgify on our behalf. This may include your IP address, technical access data and personal information provided when making an enquiry or booking.

The processing of data by Lodgify is carried out in accordance with the applicable data protection agreements between us and Lodgify.

Further information on data processing can be found in Lodgify's privacy policy.

4. Server and Access Data

When you visit our website, technically necessary data may be processed. This may include:

• IP address
• Date and time of access
• Pages visited
• Browser type and version
• Operating system
• Referrer URL
• Technical status and access information

This data is processed insofar as it is necessary to ensure the secure and reliable operation of the website.

5. Contact and Enquiries

If you contact us by email, telephone, contact form or via the booking platform, we process the information you provide in order to respond to your enquiry.

This may include your name, email address, telephone number and the travel and booking information you provide.

The data is processed for the purpose of taking steps prior to entering into a contract, fulfilling an existing contract or, in the case of general enquiries, on the basis of our legitimate interest in responding to your enquiry.

6. Bookings

When you make a booking, we process the data necessary to arrange and provide your stay. This may include:

• First and last name
• Address
• Email address
• Telephone number
• Travel dates
• Number of guests
• Booking and payment information
• Messages and special booking requests

This information is processed for the purpose of managing and fulfilling the accommodation contract and complying with legal obligations.

7. Payment Processing

Where online payment options are available on our website, external payment service providers may be used to process payments.

The payment data processed and the payment service provider involved depend on the payment method configured within Lodgify.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Technically necessary cookies may be used where required for the operation and functionality of the website and booking system.

Where analytics, marketing or other non-essential cookies or services are used, they will – where required by law – only be activated after you have given your consent via the relevant cookie settings.

You can change or withdraw your consent for the future through the cookie settings.

9. Data Retention

We retain personal data only for as long as necessary for the respective purpose.

Data may also be retained where statutory retention and documentation obligations apply. Once the relevant purpose no longer applies and statutory retention periods have expired, the data will be deleted unless another legal basis permits continued storage.

10. Disclosure of Personal Data

Personal data is only disclosed to third parties where this is necessary to process your booking or provide your accommodation, where required by law, where a legitimate interest exists or where you have given your consent.

Recipients may include technical service providers, payment service providers and other providers involved in processing your booking.

11. Your Data Protection Rights

Subject to the applicable legal requirements, you have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your personal data
• Restriction of processing
• Objection to certain types of processing
• Data portability
• Withdrawal of consent with effect for the future

To exercise your rights, please contact us using the contact details provided above.

12. Right to Lodge a Complaint

You have the right to lodge a complaint with the competent data protection supervisory authority regarding the processing of your personal data.

13. SSL/TLS Encryption

For security purposes and to protect the transmission of confidential information, this website uses SSL/TLS encryption.

14. Updates to this Privacy Policy

This Privacy Policy may be updated if the services or functions we use or the applicable legal requirements change.

Booking Terms & Conditions

1. Booking

A booking for the holiday apartment at Felsenhof Münstertal becomes binding upon receipt of the booking confirmation or upon completion of the corresponding booking process via the online booking system.

The holiday apartment may only be occupied by the number of guests specified in the booking unless otherwise agreed in advance.

2. Prices

The prices and services displayed at the time of booking or stated in the booking confirmation shall apply.

Any applicable local tourist tax will be charged in accordance with the current regulations of the municipality of Münstertal.

3. Payment

Payment terms and due dates are specified in the respective booking offer or booking confirmation.

4. Arrival and Departure

Check-in: from 3:00 pm
Check-out: by 10:00 am

Access to the holiday apartment is provided via a key safe located by the external staircase. Guests will receive the access code by telephone or SMS prior to arrival.

5. Cancellation

The cancellation conditions agreed at the time of booking and stated in the booking confirmation shall apply.

We recommend that guests take out appropriate travel cancellation insurance.

6. House Rules

The Felsenhof house rules apply throughout your stay.

In particular:

• Smoking is strictly prohibited inside the holiday apartment.
• Parties, celebrations and events are not permitted.
• Pets are only permitted by prior arrangement and with our express approval.
• Please be considerate of the other residents of the property and our neighbours.
• Parking in the courtyard is permitted in coordination with and with consideration for the other residents.
• The driveway must be kept clear at all times.
• Windows and doors must be closed when leaving the apartment.
• In the event of rain or other precipitation, please ensure that the roof windows are fully closed.

7. Damage

The holiday apartment, furniture, appliances and all other furnishings must be treated with due care.

Any damage caused by a guest or accompanying persons must be reported to us immediately.

Guests are liable for damage caused by them or their accompanying persons in accordance with applicable law. Where repair is not possible or economically reasonable, the necessary costs of obtaining an equivalent replacement may be charged.

8. Keys

Please take good care of the apartment key.

Upon departure, the key must be returned to the designated key safe by the external staircase, and the key safe must be properly closed.

Any loss of a key must be reported immediately. Necessary and reasonable costs resulting from a loss for which the guest is responsible may be charged to the guest.

9. Final Provisions

The statutory provisions of the Federal Republic of Germany shall apply.

If any individual provision of these Booking Terms & Conditions is or becomes invalid, the validity of the remaining provisions shall remain unaffected.

Felsenhof Münstertal
Gerhard Wiesler
Krumlinden 14
79244 Münstertal / Black Forest
Germany
Phone: +49 162 2873000
Email: [email protected]

Last updated: August 2026